These terms govern your use of Scoutr. They're written to be clear and honest. By using Scoutr, you agree to these terms. Please read them — they matter.
01
Agreement to terms
These Terms of Service ("Terms") form a legally binding agreement between you (or the company you represent) and Scoutr Pty Ltd ("Scoutr", "we", "us"). By creating an account, accessing the platform, or using any Scoutr service, you agree to these Terms and our Privacy Policy.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you don't have that authority, do not use Scoutr.
We may update these Terms from time to time. We'll give you at least 14 days' notice of material changes via email. Continued use after the effective date of changes constitutes acceptance.
02
The service
Scoutr is a consumer intelligence platform. We collect publicly available consumer content from the open internet, process it through our AI pipeline, and deliver actionable intelligence to your team via dashboards, digests, alerts, and reports.
The specific features available to you depend on the plan you've subscribed to. We reserve the right to modify, add, or remove features at any time. Where we remove a material feature you rely on, we will give you reasonable notice and a proportional refund if applicable.
We do not guarantee that Scoutr will be available 100% of the time. We aim for high availability and will communicate planned downtime in advance. Enterprise plans include specific uptime commitments in their separate service level agreements.
03
Accounts
To use Scoutr you must create an account with a valid work email address. You are responsible for:
- Providing accurate account information and keeping it up to date
- Maintaining the security of your password and account credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorised access at support@scoutr.world
You may not share your account credentials with others. Enterprise plans may include seat-based team access under a separate agreement. One account per person; creating multiple accounts to circumvent plan limits is not permitted.
04
Acceptable use
Scoutr is a B2B intelligence tool for legitimate commercial use. You agree not to use Scoutr to:
- Scrape, harvest, or systematically extract data from the Scoutr platform itself (distinct from data Scoutr provides you)
- Reverse-engineer, decompile, or attempt to access our underlying AI models or pipeline
- Resell, sublicense, or white-label Scoutr intelligence without an explicit reseller or white-label agreement
- Use Scoutr to build a competing product or service
- Upload or configure Scoutr to collect intelligence on individuals in a way that constitutes unlawful surveillance or stalking
- Circumvent any access controls, rate limits, or usage restrictions
- Use automated means to access the platform outside of our published API
- Violate any applicable law or regulation, including privacy laws applicable to data in your jurisdiction
We reserve the right to suspend or terminate accounts that violate this policy without prior notice in serious cases.
05
Payment & billing
Subscriptions: Scoutr is sold as a recurring subscription (monthly or annual). By subscribing, you authorise us to charge your payment method at the start of each billing period.
Annual plans: Annual subscriptions are billed upfront for the full year. You may cancel before your renewal date for a prorated refund of unused months.
Monthly plans: Monthly subscriptions renew automatically. You may cancel at any time; cancellation takes effect at the end of the current billing period with no partial refund.
Price changes: We may change plan pricing with 30 days' written notice. Price changes take effect at your next renewal. If you disagree with a price change, you may cancel before it takes effect.
Failed payments: If a payment fails, we will retry and notify you. Access may be suspended after a reasonable grace period if payment is not resolved.
All fees are exclusive of applicable taxes. You are responsible for any taxes imposed on your use of Scoutr in your jurisdiction.
06
Intellectual property
Our IP: Scoutr, its platform, AI pipeline, software, design, trademarks, and underlying technology are owned by Scoutr Pty Ltd. Nothing in these Terms grants you any ownership rights in Scoutr's intellectual property.
Your IP: You retain ownership of all content and data you provide to Scoutr (brand names, competitor lists, configuration). You grant us a limited licence to use this information solely to provide the service to you.
Intelligence outputs: Reports, dashboards, digests, and intelligence outputs generated by Scoutr for your account are licensed to you for internal business use. You may not redistribute, resell, or publish these outputs without our written consent, except for reasonable internal use (e.g. sharing a report at a board meeting).
Feedback: If you share feedback or suggestions about Scoutr with us, we may use that feedback to improve our product without any obligation to you.
07
Data, scraping, and third-party content
Scoutr's intelligence is derived from publicly available content on third-party platforms (Amazon, Reddit, TikTok, and others). This content is not owned by Scoutr. We make no representations about the accuracy, completeness, or reliability of scraped content.
You acknowledge that:
- Consumer sentiment data reflects publicly posted opinions and should be treated as such
- Scoutr intelligence is a decision-support tool — final business decisions remain your responsibility
- The availability of data from specific sources may change if those platforms restrict access, which is outside our control
- Synthetic audience outputs are AI-generated simulations, not statements from real individuals
You are responsible for ensuring your use of Scoutr intelligence complies with the laws applicable to your business and jurisdiction.
08
Confidentiality
Each party may disclose confidential information to the other in the course of using or providing Scoutr. "Confidential information" means any non-public information designated as confidential or that a reasonable person would treat as confidential given its nature.
Each party agrees to: (a) keep the other's confidential information confidential; (b) use it only for the purposes of this agreement; and (c) not disclose it to third parties without consent, except as required by law.
Your account data, brand configuration, and the intelligence generated for your account is treated as your confidential information by Scoutr. We will not disclose it to third parties or use it for any purpose other than providing the service.
09
Warranties and disclaimers
Scoutr warrants that the platform will perform materially as described in our documentation. We will use commercially reasonable efforts to ensure the service is available and accurate.
To the maximum extent permitted by law, Scoutr is provided "as is." We do not warrant that the service will be uninterrupted, error-free, or that all scraped data will be accurate or complete. Consumer intelligence is inherently probabilistic — it should inform your decisions, not replace your judgment.
We do not warrant that the service will meet your specific requirements or that results obtained will be accurate for any particular purpose.
10
Limitation of liability
To the maximum extent permitted by applicable law:
- Scoutr's total liability to you for any claim arising under or related to these Terms will not exceed the fees you paid to Scoutr in the 12 months preceding the claim
- Scoutr will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or reputational harm
- These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) even if we've been advised of the possibility of such damages
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
11
Termination
By you: You may cancel your subscription at any time through your account settings or by emailing hello@scoutr.world. Cancellation takes effect at the end of your current billing period.
By us: We may suspend or terminate your account if you materially breach these Terms, fail to pay fees after a reasonable notice period, or if we reasonably believe continued access poses a risk to the platform or other users. We will give you notice where possible before terminating, except in cases of serious breach.
Effect of termination: Upon termination, your access to the platform ceases. We will retain your data for 30 days after termination, during which you may request an export. After that, your data will be deleted in accordance with our Privacy Policy.
Provisions that by their nature should survive termination (intellectual property, confidentiality, liability, governing law) will survive.
12
Governing law & disputes
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.
Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes in good faith through direct negotiation. Either party may initiate this process by providing written notice of the dispute.
If a dispute cannot be resolved within 30 days of notice, it may be referred to the courts of Victoria. For Enterprise customers, disputes may be subject to the dispute resolution process specified in your Enterprise agreement.