This policy explains how Scoutr collects, uses, and protects your personal information. We've written it to be readable — not just legally compliant. If something isn't clear, email us at hello@scoutr.world.
01
Who we are
Scoutr is a consumer intelligence platform operated by Scoutr Pty Ltd ("Scoutr", "we", "us", "our"). We provide software that scrapes, processes, and synthesises publicly available consumer data from the open internet to deliver actionable intelligence to businesses.
This Privacy Policy applies to the Scoutr platform, our website at scoutr.world, and any related services we offer.
02
What we collect
We collect two categories of information:
Information you give us directly — when you create an account, fill in a contact form, request a demo, or communicate with us. This includes:
- Name, work email address, job title, and company name
- Account credentials (email and hashed password)
- Payment information (processed by our payment provider — we do not store card details)
- Brand names, competitor lists, and category information you configure in the platform
- Messages and correspondence you send us
Information collected automatically — when you use the platform or visit our website:
- IP address, browser type, and operating system
- Pages visited, features used, and actions taken within the platform
- Session duration and navigation patterns
- Cookie identifiers (see Section 9)
03
How we use your information
We use the information we collect to:
- Provide, operate, and improve the Scoutr platform
- Process your account setup and deliver intelligence tailored to your brand configuration
- Send weekly digests, alerts, and reports you've opted into
- Respond to support requests and enquiries
- Send product updates and relevant communications (you can unsubscribe at any time)
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
We do not sell your personal information. We do not use your data to train AI models for use outside your account.
04
Data we scrape from the internet
The core function of Scoutr involves collecting publicly available consumer content from the open internet — including reviews, forum posts, social media comments, and other user-generated content. This scraped data relates to your brand and competitors, not to you as an individual user.
All data we scrape is publicly accessible without authentication. We do not scrape private messages, closed communities, or content behind login walls. We comply with the terms of service of the platforms we access where legally required to do so.
The intelligence Scoutr delivers is derived from public consumer conversations. Your account data (who you are, how you use the platform) is entirely separate from the scraped consumer data and is governed by this policy.
05
Sharing your data
We do not sell, rent, or trade your personal information. We share data only in the following circumstances:
- Service providers: We use third-party providers for hosting, payment processing, email delivery, and analytics. These providers access data only to perform services on our behalf and are bound by data processing agreements.
- Legal requirements: We may disclose information if required to do so by law, court order, or government authority.
- Business transfers: If Scoutr is acquired or merges with another entity, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
- With your consent: We share information in any other circumstance only with your explicit permission.
Intelligence data generated for your brand is private to your account and is never shared with other customers or third parties.
06
How long we keep your data
We retain your account data for as long as your account is active. If you close your account, we delete your personal information within 30 days, except where we are required to retain it for legal, tax, or fraud prevention purposes.
Scraped consumer data (reviews, sentiment data, trend history) is retained according to your plan:
- Starter plan: 30-day rolling history
- Growth plan: 12-month history
- Enterprise plan: Custom retention period per your agreement
You can request deletion of your data at any time by contacting us at hello@scoutr.world.
07
How we protect your data
We implement technical and organisational measures to protect your data, including:
- Encryption in transit (TLS) and at rest
- Access controls limiting who within Scoutr can access customer data
- Regular security reviews and vulnerability testing
- Incident response procedures for data breaches
No method of transmission over the internet is 100% secure. While we take security seriously, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at support@scoutr.world.
08
Your rights
Depending on your location, you may have rights over your personal data, including:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that inaccurate or incomplete data be corrected
- Deletion: Request that we delete your personal data
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request that we restrict processing in certain circumstances
To exercise any of these rights, email us at hello@scoutr.world. We will respond within 30 days. We do not charge for exercising your rights.
09
Cookies
We use cookies and similar tracking technologies on our website and platform. These include:
- Essential cookies: Required for the platform to function — authentication sessions, security tokens, and preference settings
- Analytics cookies: Used to understand how the platform is used so we can improve it (e.g. page visits, feature usage)
- Marketing cookies: Used to measure the effectiveness of our marketing — only set on the marketing website, not inside the platform
You can control non-essential cookies through your browser settings. Disabling cookies may affect some platform functionality. We do not use cookies to serve advertising to third parties.
10
Children
Scoutr is a B2B platform intended for use by businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected data from a child, we will delete it promptly.
11
Changes to this policy
We may update this policy from time to time. When we make material changes, we will notify active users by email at least 14 days before the changes take effect and update the "Last updated" date at the top of this page.
Continued use of Scoutr after the effective date of any changes constitutes acceptance of the revised policy.